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Quotes - Engineering - SalesAgreeing to These Terms
These terms apply to every sale of equipment, tube bundles and parts by HeatX. Placing an order, issuing a purchase order or accepting delivery means the buyer accepts them.
Terms printed on a buyer's purchase order or other documents do not apply unless HeatX agrees to them in writing. Where a quotation or order acknowledgment states a different term, the statement on that document governs for that order.
Quotations and Prices
A quotation is valid for the period written on it and is based on the process data, quantities and delivery the buyer described. If those change, the price and delivery may change with them.
Prices exclude taxes, duties, freight, crating beyond standard packing, and field services unless the quotation lists them. Any tax that applies is added to the invoice.
Orders and Changes
An order is binding once HeatX issues an order acknowledgment. Check the acknowledgment on receipt: model, materials, connections, code requirements and quantities are built exactly as it states.
Changes requested after acknowledgment are made only by written agreement, and may adjust the price, the delivery date or both. Changes after drawings are approved or material is cut can carry the cost of work already done.
Payment Terms
Payment is due on the terms shown on the quotation, order acknowledgment or invoice. Custom equipment may call for a deposit or progress payments, which will be stated before the order is accepted.
Late balances may carry a charge at the rate stated on the invoice. HeatX may hold shipment of open orders while a past-due balance remains unpaid.
Shipment, Title and Delivery Dates
Unless the order acknowledgment says otherwise, equipment ships from the point of manufacture, and title and risk of loss pass to the buyer when it is handed to the carrier. The buyer should inspect each shipment on arrival and note any visible damage on the delivery receipt before signing.
Shipping dates are given in good faith and are estimates. HeatX is not liable for delays caused by events beyond its reasonable control, including material shortages, carrier delays, weather or late approval of drawings and data by the buyer.
Canceling an Order or Returning Goods
A buyer may cancel only with written consent from HeatX and on payment of the costs already incurred, including engineering, purchased material and labor. Equipment built to the buyer's specification generally cannot be canceled once fabrication has started.
Unused stock items may be returned only with a return authorization. Any restocking charge is the amount stated on that authorization, and special or custom items are not returnable.
Warranty
Equipment is covered by the HeatX warranty published on the Warranty page of this site, for the period stated on the quotation or order acknowledgment. That warranty sets out the only remedies for defective equipment.
Limitation of Liability
The total liability of HeatX on any claim arising from an order will not exceed the price paid for the equipment that gave rise to the claim.
In no case is HeatX responsible for downtime, lost production or product, lost profit, or indirect, incidental or consequential damages, whether the claim is made in contract, warranty, negligence or otherwise.
Governing Law
These terms and every sale made under them are governed by the laws of the State of California. Any dispute that cannot be settled by discussion will be resolved in a court of competent jurisdiction in California.
Questions About These Terms
If any term is unclear before you place an order, ask first: call 1-805-484-2992 or write to Sales@HeatX.com, 8am to 5pm.
